Question 1

What if I am late?  Can I transfer my ticket to another session?

Accepted Answer

Please try and arrive on time. There may not be availability in the following session.
We will do our best to accommodate you as we understand unforeseen circumstances
do occur.

Question 2

Can I cancel the tickets?

Accepted Answer

Tickets are non refundable but may be transferred to a family or friend.  Please email us if you need to transfer your tickets.  info@houseoffunnyc.com.

Question 3

What are the age recommendations?

Accepted Answer

Our play area targets kids from 2 to 12.  There is an enclosed crawling & play area for infants!  Children under 12 months are FREE!

Question 4

Do we need to sign a waiver?

Accepted Answer

Yes. Each parent must sign a waiver before entering the space.  We may deny entry to any parent / guardian who does not wish to sign the waiver.    The terms and conditions are on the tickets.  The waiver is now inlcuded to sign during checkout.

Question 5

Do you offer food?

Accepted Answer

Food for purchase will be available at all sessions. Kosher and Vegetarian options are available.

Question 6

Do you offer parking?

Accepted Answer

paid parking is available

Question 7

How do I get to your location?

Accepted Answer

The Q and B line tain station is located around the corner from House Of Fun

Question 8

Is your space stroller accessible?

Accepted Answer

Yes, and we will have a place to park strollers.  Our space is handicap accessible as well.

Question 9

What if there’s a snow storm?

Accepted Answer

Check our website for live updates.  We will likely be up and running!

Question 10

Does a Parent / Guardian need to be with the child at all times?

Accepted Answer

All children  must be accompanied by a parent at all times. This is NOT a drop off event. .

Question 11

Is there a place for my personal belongings?

Accepted Answer

We will NOT take responsibility for personal belongings. However, we will have lockers, shoe rack and a place for strollers.

Question 12

Are you a nut free facility?

Accepted Answer

Yes, we do NOT serve any foods with nuts, and we request that you do NOT bring nuts into our facility.  However, we cannot guarantee that nuts are not being brought into our play space.  If your child has a serve nut allergy please plan accordingly.

Question 13

What is your sick child policy?

Accepted Answer

Please be considerate and do not bring any child(ren) into House of Fun when they are ill or have a communicable medical condition (e.g. lice, coxsackie, strep throat, measles, whooping cough, etc.). If they have had a fever within the last 24 hours before your planned visit, please do not bring them into the playspace. We reserve the right to restrict admission and/or send the child home, when, in our opinion, that child is ill or risks the health or well being of other children. We want to keep House of Fun a healthy and safe environment for all kids to play!

Question 14

Do I need to bring socks to play?

Accepted Answer

Socks are required for the bouncy houses . We also request you to remove shoes in
the infant zone.

Question 15

Can I purchase tickets at the door?

Accepted Answer

tickets are available to purchase by the door as long as the session is not sold out. If the session is sold out it will be indicated on the website, on the ticket page.